Customer & Order Policy

At SneakGeekz, we want the ordering process to be straightforward and transparent. Please review the following policies before placing your order. These policies are designed to protect both our customers and our business while giving us the flexibility to make things right when a legitimate issue occurs.

Order Processing & Shipping

Orders are typically processed within 3–5 business days.

Tracking information is generally updated within 3–5 business days once your order begins moving through fulfillment.

After processing, standard orders typically have an estimated shipping timeframe of 5–12 business days. Designer products may have an estimated shipping timeframe of 6–14 business days.

Some orders may arrive sooner depending on fulfillment and carrier movement; however, earlier delivery is not guaranteed.

All processing and shipping timeframes are estimates and are not guaranteed delivery dates. Business days are Monday through Friday, excluding holidays. Carrier delays, weather, holidays, high-volume periods, address issues, and circumstances outside of SneakGeekz's control may occasionally affect delivery.

All Sales Are Final

All SneakGeekz sales are considered final once an order is placed. Please carefully review your product, size, color/style, shipping address, and other order information before completing checkout.

That said, we care about our customers and want you to be satisfied with your purchase. If there is a legitimate problem with your order, please contact SneakGeekz Support.

We will review the circumstances and, when appropriate, work toward a reasonable solution. Depending on the situation, that may include a correction, replacement, exchange, store credit, or refund.

If SneakGeekz makes a mistake, we will make it right.

Order Changes

If you notice an incorrect size, shipping address, or other order detail after checkout, please contact SneakGeekz Support as soon as possible on the same day your order is placed.

We will make reasonable efforts to accommodate the requested change if fulfillment has not progressed too far. However, order changes are not guaranteed.

Once an order has entered fulfillment or shipped, we may be unable to modify the product, size, or shipping information.

Cancellations

Orders are not automatically eligible for cancellation after checkout.

Although sales are final, customers may contact SneakGeekz Support regarding exceptional circumstances. We may approve a cancellation when appropriate and when the fulfillment status of the order allows it.

Approval of a cancellation is not guaranteed.

Returns & Exchanges

SneakGeekz does not provide routine returns or exchanges for:

Change of mind
Ordering the wrong size
Fit preference
Selecting the wrong product, color, or style

Customers are responsible for reviewing their order and selecting the appropriate size before checkout.

If you order a size 10 and receive the size 10 you ordered, SneakGeekz has fulfilled the sizing portion of the order correctly. An item not fitting as expected does not, by itself, qualify for a return, exchange, or refund.

We may review unusual circumstances individually and make exceptions when we believe doing so is appropriate.

Refunds

Refunds are not automatically provided because SneakGeekz sales are final by default.

However, legitimate issues will be reviewed individually. If SneakGeekz confirms that we made a mistake, or determines that another legitimate circumstance warrants a refund, we may issue one.

Depending on the circumstances, we may instead provide an appropriate replacement, exchange, correction, or store credit.

Original shipping charges are generally non-refundable. If a refund results from a confirmed SneakGeekz error, we may also refund the applicable original shipping charge as part of making the situation right.

Incorrect, Missing or Damaged Items

If you receive the wrong product, wrong size, wrong color/style, a missing item, or an item that arrives materially damaged, please contact SneakGeekz Support within 7 days of confirmed delivery.

Please provide your order number, clear photos of the item, and photos of the packaging and shipping label when relevant.

We will review the claim. If we confirm that SneakGeekz made an error or that the product arrived materially damaged, we will make it right through an appropriate replacement, exchange, store credit, correction, or refund.

Normal packaging wear or minor damage to an exterior shipping box that does not materially affect the actual product does not automatically qualify as a damaged-item claim.

Lost or Stolen Packages

If tracking indicates that your package has become lost or materially stalled before confirmed delivery, please contact us. SneakGeekz will help investigate the shipment and work toward a reasonable resolution.

Once a shipping carrier confirms delivery to the address provided by the customer, SneakGeekz is not automatically financially responsible for theft, disappearance from a porch or mailroom, or other loss occurring after confirmed delivery.

If SneakGeekz caused the delivery issue—for example, we shipped to an incorrect address even though the customer provided the correct information—we will review the issue and make a confirmed mistake right.

Customers are responsible for providing a complete and accurate shipping address. SneakGeekz is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer.

Sizing & Product Expectations

Customers are responsible for selecting the correct size. Sizing and fit may vary between brands, models, and styles.

SneakGeekz product photos are intended to represent products accurately. However, minor differences in appearance or color may occur because of photography, lighting, screen settings, and normal product variation.

Fit preference, ordering the wrong size, or minor visual differences do not automatically qualify an order for a return, exchange, or refund.

If the item received is materially different from what SneakGeekz represented or we sent the wrong product or size, please contact Support.

Product Descriptions & Quality

SneakGeekz focuses on providing customers with high-quality products, style, selection, and value. Our product descriptions and images are provided to help customers understand what they are purchasing.

SneakGeekz does not base its product representations on results or opinions from third-party authentication websites, apps, social-media accounts, resellers, authentication services, or other outside sources.

Unless SneakGeekz specifically states otherwise for a particular product, customers should not interpret a product listing as making representations regarding third-party authentication results, official brand authorization, direct brand sourcing, or retail provenance.

Customers should make purchasing decisions based on the product information and representations provided directly by SneakGeekz.

A third-party authentication result, website, app, service, reseller opinion, social-media opinion, or other outside assessment obtained before or after purchase does not by itself establish that SneakGeekz incorrectly described an item and is not, by itself, grounds for cancellation, return, exchange, or refund.

This does not prevent customers from contacting us regarding a legitimate product issue.

SneakGeekz stands behind the representations we make ourselves. If an item materially differs from what SneakGeekz represented or we otherwise made a mistake with your order, contact Support so we can review the issue and make a confirmed error right.

Payments & Fraud Prevention

Orders may be subject to payment verification and fraud screening.

SneakGeekz may temporarily hold an order, request additional verification, or cancel and refund an order when there is a legitimate payment or fraud concern.

We encourage customers to contact SneakGeekz Support first if there is a problem with an order so that we have an opportunity to investigate and resolve the issue.

If a payment dispute or chargeback is filed, SneakGeekz may provide relevant order records, tracking and delivery information, customer communications, and applicable store policies to the payment processor or financial institution when responding to the dispute.

Nothing in this policy is intended to restrict any payment or consumer rights that cannot legally be waived.

Promotions & Discount Codes

Discount codes and promotions are subject to their stated terms. Unless specifically permitted by SneakGeekz, promotions and discount codes cannot be combined.

Promotions may include expiration dates, product or category exclusions, minimum purchase requirements, usage limits, or other restrictions.

Discounts are not required to be applied retroactively to completed orders. Forgetting to enter a promotional code during checkout does not automatically entitle a customer to a refund for the difference.

SneakGeekz may cancel or correct a promotion involving an obvious pricing or technical error, unauthorized code use, abuse, or manipulation.

If SneakGeekz makes a legitimate promotional mistake, we may review the circumstances and make the situation right when appropriate.

Customer Conduct & Policy Abuse

We want customers to contact us when they have legitimate questions, concerns, or complaints. Disagreeing with us or being unhappy with an order is not considered abuse.

However, SneakGeekz reserves the right to refuse or cancel orders, restrict future purchases, or discontinue service when there is evidence of fraud or attempted fraud, threats or harassment, knowingly false claims, refund/return manipulation, repeated abusive payment disputes, promotional abuse, or other attempts to exploit our policies or systems.

Policy Acceptance

By placing an order with SneakGeekz, you acknowledge that you have had the opportunity to review and agree to the policies applicable to your purchase, including our processing, shipping, cancellation, return, refund, product expectation, and order policies.

SneakGeekz may update these policies periodically as our business, fulfillment processes, services, or legal requirements change. The policies applicable to an order will generally be those in effect when the order was placed, except where applicable law requires otherwise.

Nothing contained in these policies is intended to eliminate or restrict a consumer right that cannot legally be waived.